Back Office Walkthrough System

Before You Start


WATCH THE BACK OFFICE WALKTHROUGH VIDEO WEBINAR.

Step 1 - Walking A New Associate through their back office


  1. Go to Isagenix.com and have them click Sign In.  Username is their first and last name, all one word.  Password is Dayspa01$.  Write this information down so you can log in easily each time.

Step 2 - Home Page


  1. Download the Isalife App using the same username and password.
  2. If you log in on your computer:
    a. The home page is resourceful, it will display your subscription order, recent orders and your Isagenix Newsfeed, to return to ‘your Backoffice portal’ at any time, click the Isagenix logo on the top left & click ‘Back Office’ in the menu bar.
    b. To Edit Account Settings (Password, CC info, Shipping info) and See ID#, Click the user icon on the top right.
  3. You have been signed up on Subscription Rewards to earn free shipping on your first order, save 5% on future orders, and receive benefits from promotions. To adjust this Scroll to ‘Contact Us’ and ‘Live Chat’
  4. To make adjustments to your monthly Subscription order, simply click ‘manage subscription’ and next to the shipping date, click ‘EDIT’ then shop!
  5. You may also place orders whenever you need products, on your computer or the Isalife App, once you understand the benefits of this lifestyle it is wise to purchase ‘Isadelivery’ to have free shipping for a year. So when you’re running low on one product you love shipping isn’t ever a concern.

Step 3 - Contest and Promotions


Click IsaBody Kickstart 90. What is IsaBody Kickstart 90? The IsaBody Kickstart 90 is a 16-week total body transformation challenge for Isagenix Customers and completely free to enter. Because we believe that transformations are possible for everybody, we award all who successfully complete their IsaBody Kickstart with a coupon code US$100 of Isagenix products for first time participants.

Participants who complete all requirements of the Challenge have the chance to win their share of over $500 and additional money, prizes, and trips!

This challenge can also be run through the Isalife App.

Step 4 - Resources


Quick refresh videos on how to order, how to change your credit card, how to change your lifestyle rewards and how to convert to an associate; along with links to additional customer resources.

Step 5 - Orders


1. Coupons– This is where you will find all the coupons that came with your first pak.

For Value Pack- its $25 product coupon, $75 event coupon (give them Isagenixevents.com to check out upcoming events and events in their area.)
For Premium Pack- $25 event coupon (give them Isagenixevents.com to check out upcoming events and events in their area.)

2. Manage Lifestyle Rewards. This is where you’ll find information for your next shipment. In Week 3 we’ll reevaluate where you are and make modifications as necessary but for now, you can leave it and we’ll talk about that as it gets closer. In order to add to your lifestyle rewards, you’ll want to add products first, then remove the ones you don’t want.

3. Place Order. For immediate orders, go here and it process immediately to ship. Spend some time here ask what favorite product is; show them how to build carts; highlight sticky products; pull out notes from first call and offer some things to look at which may be of help to your customer.

4. View Order History– easy spot to locate past orders and invoices.

5. View Price Lists– Great to download and save, or print for easy reference. Great visual to show your customer the savings on Packs and Systems for accounts with lifestyle rewards and introduce them to all the lifestyle products and solutions we have to offer.

6. Isa Delivery– 1st delivery charge was free with orders of $300 orders or more. To receive free shipping for a year with any size order anytime, put Isa Delivery in cart and SAVE!!!

Step 6 - My Customers


This is the place where all your referrals are going to go!! People are going to start noticing your incredible energy and results and start to ask you what you are doing. You are going to have three options!

1. Pass on your referrals to me
2. Offset the cost of your products- start to earn your pack back; get your products paid for; and start learning the basics of what we do with coaching on the products with your referrals
3. Creating an additional stream of income; start paying down a specific bill; become part of our business team and start building your Isagenix business.

What is the best fit for you at this time? Option 1, 2, or 3??

  • Option 1: Let them know how best to connect their referrals with you (text, email, Messenger)
  • Option 2: Revisit the Earn your Pack Back Flyer
  • Option 3: Schedule a time to prequalify them for the business, then a quick start business call!

Step 7 - Become an Associate


It doesn’t matter if you pass referrals to me, want to offset the cost of your isa products/eat for free and learn how to coach your friends, or if you want to build an Isagenix business; Isagenix will reward you for being a loyal customer and ordering 100BV per month. Isagenix does this by allowing you to bank volume from the entire organization that comes in after you as long as your account is active and ordering the minimum 100BV per month. This is a nice feature to take advantage of for the day you do share as you will have points in your Isagenix piggy bank they will pay you out on!

Click the button on the home screen to become an associate now to keep the piggy bank that has already been started for you, and we can look at it now together. You have up to 3 months to keep all the banked volume since the day you started Isagenix, otherwise you can convert later, and your piggy bank will start accumulating at the day of conversion and keep building as long as you are ordering 100BV per month. Don’t wait! Sharing Isagenix with 2 friends is all it takes to start earning money!

Step 8 - If All Else FAILS...


Utilize this email if you cannot get someone to commit to a backoffice walkthrough and all else fails: No Response Email